Terms & Conditions and Privacy Policy

Terms & Conditions

Same day delivery – £10
24h slot delivery -£5.00
Standard free delivery – up to 3 days
Collection and delivery slots – from 4pm – 8pm
Missed delivery – £5.00
Minimum charge for free
Collection and delivery £20.00

Wash and dry : minimum charge of £12 applies per load for washing and drying
The client must separate or advice for white/color separation

Preferences
Ironing and washing – clothes requiring special treatment / temperature
The client must advice as iron ladies surrey cannot be held responsible for discolouration or shrinkages

Dry cleaning : For curtains and fabrics
We always take customers risk consent for cleaning as sometimes if the lining is scorched by sun or aged, it may integrate during cleaning process.
We specially clean with cold chemical & less heat temperature but, if somewhere lining integrates we will not hold any damage claim.

All issues regarding an order should be raised within 24h of delivery.

Privacy Policy
Who we are

Our website address is: https://ironladiessurrey.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We have implemented contact forms to help our visitors contact us or book a service. The clients’ personal details (name, phone number, email address) are used only for contact purposes regarding their booking or questions.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

For the purpose of creating a better experience for our visitors, we are implementing Google Analytics. This third-party service does not collect any private or personal data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is solely used in order for us to contact you, regarding the service you want to book or the questions you may have.

Contact Us

If for any reason you would like to contact us, you can do so using our email info@ironladiessurrey.co.uk or through our contact form located here.